Communication Skills MCQ Class 12 Employability Skills – Lets start

CBSE Employability Skills | Unit 1: Communication Skills | NCERT-Based Practice Questions

These 20 MCQs focus on conceptual understanding, practical application, analytical thinking and grammar-based reasoning rather than simple memorisation.

Chapter Coverage: Active Listening, Parts of Speech and Writing Sentences.

Section A: Active Listening (Questions 1–7)

1. During a classroom discussion, a student listens carefully to the teacher but fails to recall the main points when asked later. Which stage of active listening requires the most improvement?

A. Receiving
B. Understanding
C. Remembering
D. Evaluating

Answer: C. Remembering

Explanation: Remembering involves retaining and recalling information received during communication. A student may listen and understand but still fail to remember important details.

2. A manager listens to an employee’s complaint without interrupting, maintains appropriate eye contact and asks questions to confirm understanding. Which combination of active listening practices is demonstrated?

A. Receiving, ignoring and evaluating
B. Paying attention, empathising and clarifying doubts
C. Remembering, interrupting and judging
D. Speaking continuously and providing instructions

Answer: B. Paying attention, empathising and clarifying doubts

Explanation: Active listening requires full attention, empathy and clarification. These practices help the listener understand the speaker’s message correctly.

3. Which situation best demonstrates the difference between hearing and active listening?

A. A student hears an announcement but does not understand it.
B. A student listens to instructions, understands them and asks relevant questions.
C. A student hears background music while studying.
D. A student notices someone speaking but continues using a mobile phone.

Answer: B. A student listens to instructions, understands them and asks relevant questions.

Explanation: Hearing involves receiving sounds, while active listening requires attention, understanding and an appropriate response.

4. A student receives information, understands it and remembers it but immediately accepts everything without examining its reliability. Which stage of active listening has been neglected?

A. Responding
B. Receiving
C. Evaluating
D. Remembering

Answer: C. Evaluating

Explanation: Evaluating involves judging the value, importance and reliability of information before responding.

5. During a conversation, Rohan repeatedly thinks about his previous disagreement with the speaker. As a result, he interprets neutral statements negatively. Which barrier to active listening is most evident?

A. Physical noise
B. Language difference
C. Past experiences and mindset
D. Lack of communication equipment

Answer: C. Past experiences and mindset

Explanation: Previous experiences and personal attitudes can influence how information is interpreted, creating bias and reducing effective listening.

6. In the RESPECT technique of active listening, which action most closely represents the letter ‘T’?

A. Talking continuously to maintain interest
B. Testing the speaker’s knowledge
C. Taking control of the discussion
D. Tuning yourself to the speaker’s timing and waiting before responding

Answer: D. Tuning yourself to the speaker’s timing and waiting before responding

Explanation: The letter T encourages the listener to respect the speaker’s timing rather than interrupting or responding prematurely.

7. A teacher gives instructions for completing a project. A student listens carefully but is uncertain about the submission format. Which response would best demonstrate effective listening?

A. Submit the project in any format without asking.
B. Politely ask the teacher to clarify the required format.
C. Ignore the uncertainty and copy another student’s work.
D. Interrupt the teacher repeatedly before the explanation is complete.

Answer: B. Politely ask the teacher to clarify the required format.

Explanation: Clarifying doubts helps ensure that information is correctly understood and reduces communication errors.

Section B: Parts of Speech (Questions 8–14)

8. Identify the correct parts of speech of the underlined words in the sentence:

The careful driver drove slowly through the crowded street.

A. Adverb, Adjective
B. Adjective, Adverb
C. Noun, Verb
D. Pronoun, Adverb

Answer: B. Adjective, Adverb

Explanation: ‘Careful’ describes the noun ‘driver’, making it an adjective. ‘Slowly’ describes how the driver drove, making it an adverb.

9. Which sentence correctly follows the MINTS rules of capitalisation?

A. my brother and i visited jaipur in december.
B. My Brother and I visited Jaipur in December.
C. My brother and I visited Jaipur in December.
D. My brother and i visited jaipur in December.

Answer: C. My brother and I visited Jaipur in December.

Explanation: According to MINTS, the beginning of a sentence, the pronoun ‘I’, proper names and months must be capitalised. The common noun ‘brother’ does not require a capital letter here.

10. Consider the sentence:

Although the weather was unpleasant, the players continued their practice.

What is the grammatical function of the word ‘Although’?

A. Preposition showing location
B. Adjective describing weather
C. Conjunction connecting clauses
D. Adverb modifying continued

Answer: C. Conjunction connecting clauses

Explanation: ‘Although’ is a subordinating conjunction that connects the dependent clause to the main clause.

11. In which of the following sentences is the word ‘fast’ used as an adverb?

A. He purchased a fast bicycle.
B. The fast train arrived early.
C. The athlete runs fast.
D. It was a fast journey.

Answer: C. The athlete runs fast.

Explanation: In option C, ‘fast’ modifies the verb ‘runs’. In the other options, ‘fast’ describes a noun and functions as an adjective.

12. Which sentence uses punctuation correctly to report a speaker’s exact words?

A. The teacher said “Complete your assignment”.
B. The teacher said, “Complete your assignment.”
C. The teacher said “Complete your assignment.”
D. The teacher said, Complete your assignment.

Answer: B. The teacher said, “Complete your assignment.”

Explanation: Direct speech is enclosed in quotation marks. A comma is generally used before the quotation, and the full stop is placed inside the closing quotation mark in this example.

13. Identify the correct sequence of parts of speech for the underlined words:

She completed the assignment carefully because it was important.

A. Noun – Adjective – Preposition
B. Pronoun – Adverb – Conjunction
C. Pronoun – Adjective – Interjection
D. Noun – Adverb – Article

Answer: B. Pronoun – Adverb – Conjunction

Explanation: ‘She’ is a pronoun, ‘carefully’ modifies the verb ‘completed’, and ‘because’ connects clauses by indicating a reason.

14. Which of the following sentences correctly uses an apostrophe to indicate plural possession?

A. The students’s books were kept on the table.
B. The student’s books were kept on the table.
C. The students’ books were kept on the table.
D. The students books’ were kept on the table.

Answer: C. The students’ books were kept on the table.

Explanation: When a regular plural noun ends in ‘s’, an apostrophe is placed after the ‘s’ to indicate possession. Here, the books belong to multiple students.

Section C: Writing Sentences (Questions 15–20)

15. In the sentence, “The principal awarded the students certificates,” identify the direct and indirect objects.

A. Direct object: students; Indirect object: certificates
B. Direct object: certificates; Indirect object: students
C. Direct object: principal; Indirect object: students
D. Direct object: awarded; Indirect object: certificates

Answer: B. Direct object: certificates; Indirect object: students

Explanation: ‘Certificates’ answers what was awarded and is the direct object. ‘Students’ identifies the recipients and is the indirect object.

16. Which of the following sentences is correctly written in passive voice?

Active sentence: The committee approved the proposal.

A. The proposal has approve by the committee.
B. The proposal was approved by the committee.
C. The committee was approved by the proposal.
D. The proposal is approving the committee.

Answer: B. The proposal was approved by the committee.

Explanation: In passive voice, the object of the active sentence becomes the subject. The simple past tense is changed to ‘was/were + past participle’.

17. Identify the type of sentence:

“Please submit your project before the deadline.”

A. Declarative sentence
B. Interrogative sentence
C. Imperative sentence
D. Exclamatory sentence

Answer: C. Imperative sentence

Explanation: An imperative sentence expresses a request, instruction, command or advice. Here, the speaker is politely instructing someone to submit a project.

18. Which of the following is a complex sentence containing one independent clause and one dependent clause?

A. The students entered the classroom.
B. The students entered the classroom, and the teacher started the lesson.
C. The students entered the classroom because the bell had rung.
D. Enter the classroom immediately.

Answer: C. The students entered the classroom because the bell had rung.

Explanation: ‘The students entered the classroom’ is an independent clause, while ‘because the bell had rung’ is a dependent clause. Together, they form a complex sentence.

19. A student writes: “The report was prepared by Meena.” Which sentence changes it into active voice without changing the meaning or tense?

A. Meena prepares the report.
B. Meena has prepared the report.
C. Meena prepared the report.
D. Meena is preparing the report.

Answer: C. Meena prepared the report.

Explanation: The original passive sentence is in the simple past tense. Its active form must retain the same tense and meaning.

20. Read the following sentences:

I. The students completed their assignments.
II. Did the students complete their assignments?
III. What an excellent performance!
IV. Complete your assignments before Monday.

Which option correctly identifies their sentence types in sequence?

A. Declarative, Interrogative, Exclamatory, Imperative
B. Imperative, Interrogative, Declarative, Exclamatory
C. Declarative, Exclamatory, Interrogative, Imperative
D. Interrogative, Declarative, Exclamatory, Imperative

Answer: A. Declarative, Interrogative, Exclamatory, Imperative

Explanation: Sentence I makes a statement, II asks a question, III expresses strong emotion, and IV gives an instruction.

Complete Answer Key

Chapter-wise Question Distribution

Source: NCERT Employability Skills – Class XII, Unit 1: Communication Skills. The questions are original practice questions based on the chapter’s concepts, with explanations for examination preparation.